Frequently Asked Questions
Whether you’re considering a bespoke hair system, Laser Hair Therapy, hair extensions, or shopping for professional hair care products, we’re here to help.
Below you’ll find answers to some of the most frequently asked questions about our treatments, consultations, maintenance services, online shop, delivery, and appointments. If you can’t find the answer you’re looking for, our friendly team is always happy to help.
Still have a question?
If you can’t find the information you’re looking for, our friendly team is always happy to help.
Whether you have questions about hair systems, Laser Hair Therapy, hair extensions, consultations, online orders or professional hair care products, simply get in touch and we’ll be happy to assist.
Call us today, book your consultation online, or send us a message through our contact page.
Consultations
Do I need to book a consultation?
Yes. Every new client begins with a private consultation where we assess your hair, discuss your goals, answer your questions, and recommend the most suitable treatment or hair replacement solution.
Is my consultation private?
Absolutely.
Your consultation takes place in one of our private treatment rooms, allowing you to discuss your hair concerns comfortably and confidentially.
How long does a consultation take?
Most consultations last between 45 and 60 minutes, giving us plenty of time to assess your hair, explain your options, and answer any questions.
Is there a consultation fee?
Please contact our team for our latest consultation fees and current offers.
Hair Loss
What causes hair loss?
Hair loss can occur for many different reasons including:
- Genetics
- Hormonal changes
- Stress
- Medical conditions
- Medication
- Ageing
- Pregnancy
- Alopecia
- Nutritional deficiencies
During your consultation we will discuss your individual circumstances and recommend suitable treatment options.
Can women experience hair loss too?
Yes.
Hair loss affects both men and women and can occur at any age. Many women experience thinning hair due to hormonal changes, menopause, stress, pregnancy, or genetics.
Do you treat alopecia?
Yes.
We work with clients experiencing many different forms of hair loss, including various types of alopecia, and can recommend suitable non-surgical solutions where appropriate.
Male Hair Systems
What is a male hair system?
A male hair system is a bespoke, non-surgical hair replacement solution made using premium human hair that blends naturally with your own hair.
Each system is individually designed to match your colour, density, texture and hairstyle.
Will my hair system look natural?
Yes.
Our bespoke hair systems are carefully colour matched, professionally fitted and blended with your natural hair to create an undetectable finish.
Can I wash and style my hair system?
Absolutely.
You can wash, dry, style and use heated styling tools just like you would with your own hair, following our aftercare advice.
How often will I need maintenance?
Most male hair systems require maintenance appointments approximately every 3 to 4 weeks, although this can vary depending on lifestyle and individual requirements.
Female Hair Systems
What are female hair systems?
Female hair systems are bespoke hair replacement solutions designed to restore volume, coverage and confidence for women experiencing hair thinning or hair loss.
Are female hair systems made from real hair?
Yes.
We use premium-quality human hair to ensure every system looks, feels and moves naturally.
Can I colour my hair system?
We recommend discussing colouring with our specialists before making any changes to ensure the longevity and quality of your hair system.
Can I wear my hair up?
Yes.
Our bespoke systems are designed to provide styling flexibility, allowing you to enjoy a wide variety of hairstyles.
Laser Hair Therapy
What is Laser Hair Therapy?
Laser Hair Therapy is a non-invasive treatment that uses low-level laser technology to stimulate hair follicles, improve scalp circulation and encourage healthier hair growth.
Does Laser Hair Therapy hurt?
No.
The treatment is completely painless and many clients find it relaxing.
How many treatments will I need?
Treatment programmes vary depending on your hair condition and goals. Your specialist will recommend a personalised treatment plan during your consultation.
Does Laser Hair Therapy work for men and women?
Yes.
Laser Hair Therapy is suitable for both male and female hair thinning and can often complement other hair restoration treatments.
Hair Extensions
What type of hair extensions do you offer?
We offer premium-quality human hair extensions that provide natural-looking length, volume and thickness.
Will hair extensions damage my natural hair?
When professionally fitted and properly maintained, quality hair extensions should not damage healthy natural hair.
How long do hair extensions last?
This depends on the extension method, hair care routine and maintenance schedule. We will explain everything during your consultation.
Can I straighten or curl my extensions?
Yes.
Our premium human hair extensions can be heat styled just like natural hair.
Appointments
How do I book an appointment?
Appointments can be booked online using our booking system or by contacting our Cardiff clinic directly.
Can I reschedule my appointment?
Yes.
If you need to change your appointment, please contact us as soon as possible and we’ll be happy to help.
Do you offer evening appointments?
Please contact us to discuss current appointment availability.
Maintenance & Aftercare
How often should I attend maintenance appointments?
Maintenance schedules vary depending on your treatment, but regular appointments help keep your hair looking its very best.
Do you recommend specific hair care products?
Yes.
We stock professional hair care products that have been carefully selected to help protect your hair system, extensions and natural hair.
Online Shop
Can I buy hair care products online?
Yes.
Our online shop offers a carefully selected range of professional hair care products recommended by our specialists.
Do you offer free delivery?
We recommend using professional products designed specifically for human hair systems to maximise longevity and maintain a natural appearance.
Can I purchase gift vouchers?
Yes.
Gift vouchers are available and make a thoughtful gift for friends or family.
Are all products genuine?
Absolutely.
We only supply genuine, professional salon-quality products from trusted manufacturers.
Orders & Delivery
How long does delivery take?
Delivery times vary depending on the product ordered. Estimated delivery times are shown during checkout.
Do you offer free delivery?
Current delivery options and promotions are displayed during checkout.
Can I track my order?
Yes.
Where tracking is available, you’ll receive confirmation and tracking details once your order has been dispatched.
Do you ship throughout the UK?
Yes.
We deliver throughout the UK.
Can I return products?
Please refer to our Returns Policy for full details regarding eligibility and return procedures.
Payments
What payment methods do you accept?
What payment methods do you accept?
Is online payment secure?
Yes.
All online payments are processed using secure encrypted payment gateways to help protect your personal and payment information.
About Crown Hair
Why choose Crown Hair?
With over 30 years of industry experience, Crown Hair has helped thousands of men and women regain confidence through bespoke, non-surgical hair replacement solutions, Laser Hair Therapy and professional hair enhancement services.
Our private Cardiff clinic provides expert advice, exceptional customer care and personalised treatments designed around every individual.
Where is Crown Hair located?
Our private clinic is based in Cardiff with convenient on-site parking and easy access for clients travelling from across South Wales and the UK.
Do clients travel from outside Cardiff?
Yes.
Many of our clients travel from Newport, Swansea, Bridgend, Bristol, South Wales and across the UK for our specialist hair replacement services.